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Shipping & Delivery

Shipping & Delivery

Need Help?

If you have any questions or need help with your account, please contact us for assistance.

Customer Support Hours:
Monday - Friday 9.00 AM to 5.00 PM

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ESTIMATED SHIPPING TIMES

Upon dispatch, you will be emailed an Australia Post tracking number.  By default, you provide authority to leave items at the address specified in your order. 

Standard Delivery

Free shipping on all Australian orders $100 and above.
For all orders under the value of $100, a $9.95 standard delivery fee will apply with the below delivery times (including dispatch):

  • 2-5 business days - VIC, NSW
  • 3-6 business days - ACT, SA, TAS & QLD metro
  • 3-10 business days - WA and most regional areas

Express Delivery

Express shipping is available at a cost of $14.95 with the below delivery times (including dispatch):

  • 2-3 days - VIC, NSW
  • 2-4 business days - ACT, SA, TAS & QLD metro
  • 3-5 business days - WA and most regional areas

New Zealand Delivery

Standard shipping to New Zealand is available at a cost of $9.95 AUD with the below delivery times (including dispatch):

  • 3-8 business days
CANCELLATIONS AND CHANGES

Cancellations and changes to the shipping address are not possible once an order has been placed. If a shipment is returned to us, we will not refund the original shipping costs.

DAMAGED OR DEFECTIVE PRODUCTS

In the event you were shipped the wrong item or a defective product, please contact us immediately. We are not responsible for lost, stolen, or damaged shipments.